Customer Testimonials
Had a wonderful experience at Gray Epperson Mazda!! Customer service is unmatched!! Definitely would recommend!!! My sales person Jay Pewitt was wonderful!
This is a top notch dealership with the best salesman around. Ask for Jimmy Strickland , he’s incredibly knowledgeable and will work hard to locate the car of your dreams, even if they don’t have exactly what you are looking for in stock, he will find the vehicle for you! I have purchased my last 4 vehicles at this dealership from Jimmy! Go look him up, you will be glad you did!
My wife and I have purchased two vehicles from Michael Charles at Grey Epperson. Each time he was very friendly and knowledgeable and was able to answer any question that we had. I would highly recommend this dealership to anyone looking to buy a vehicle new or used.
Looking to buy a Mazda. Met with a salesperson who said he was not knowledgeable about Mazda because he mostly sold Hyundai. Short test drive and salesperson could not answer basic questions. Told me the price of the car and said no negotiations. No salesmanship, who trained this guy.
I was completely turned off by the attitude and incompetency of the salesperson. There were at least 8 other salespeople standing around watching us, doing nothing. The dealership was empty on a Saturday morning. Are they going to stay in business? I went with my gut and walked away.
I looked today ... Read More DealerRater - Aug 22, 2022
I just purchased a brand new Mazda CX-5 from Simon Duffey and the experience was the best I could have asked for. Simon was very professional, honest, and direct to the point without all the "salesman" nonsense. I was with my wife and 3 year old and Simon made all the accomodations for us to enjoy our car buying experience. We were given a good trade value for our clunker and there were no hidden costs in our purchase price. Walked in there at 5:30 and was out with our brand new car by 7. I would recommend this dealership to ... Read More DealerRater - Feb 12, 2022
I have owned a Mazda for 12 years. My husband said its time for a new car. We came to Gray Epperson and found this wonderful man name Rick McCarthy, who help us find the car that we purchased in May of 2017 the CX-3. Loved the car, now its a year later, and we decide the car just was not big enough for our family, not Rick fault, mine. So I returned to the dealership, and of course I am asking for the wonderful man that helped me last year. Now I own the CX-5 everything went great. Such a wonderful ... Read More DealerRater - May 17, 2018
This is my second vehicle purchase from Rick at Gray Epperson Mazda. Both experiences have been absolutely fantastic. They are so easy to work with. Rick is very laid back and extremely knowledgeable about the vehicles. I found the exact vehicle that I wanted and I couldn't be happier with it!
Also, Donna in the service department was so friendly and fun when I came in for the oil change on the car that I ended up trading! She kept me informed of the progress on my vehicle until I decided to test-drive and purchase something else. Ha. Tony ... Read More DealerRater - May 10, 2018
Had to go in for my 10,000 mile oil change. Staff was very friendly and very fast service. I forgot to turn my coupon in at the beginning and Donna took care of me at the end. Tire pressure light came on after I left and they took me right back and fixed it for me. Amazing service will recommend to everyone and will definitely go back for my 15,000 change
I love my new Mazda CX-5 Grand Touring that I bought from Gray Epperson Mazda. Everyone there was friendly and knowledgeable especially Adam Gage our salesman.
I called and got an appointment early on Monday, April 2nd. This fit my schedule. Upon arrival, I was greeted by Donna in the service department. I explained what I was there for and she showed me to a more comfortable waiting area in the main showroom. I was shown and offered coffee and told the work should not take long. Donna was right, the work did not take long. The service technician also inspected my vehicle for other areas and I was given a copy for my records.
This is my first experience with the Gray Epperson service team ... Read More DealerRater - Apr 6, 2018
I recommend anyone looking for a new car with great service and always have the customer in mind to check this place out! I’ll definitely be coming back!
I spent a lot of time deciding on the right car for my needs and the best value and Rick went out of his way to show me all of the best features, the best pricing and the best overall value. I really appreciate the time and effort that he spent and will definitely buy from Gray Epperson again when I have future needs for a car.
Excellent service easy to make appt. Fast service with a smile to boot. Love my Mazda too. I have been many times and It's always pleasant.
Gray Epperson is a great dealership...This makes the 5th Mazda that I have purchases from them...I will continue to do business with them in the future also..
Donna went far beyond normal customer service to help us with the service of our car. We were just a drop in service customer and she got us serviced in a very timely manner. Thank you Donna for saving us from having to make another trip for service.
Friendly staff. Offered a 20$ off coupon for next service when I upgraded to full synthetic Paid $65 this time but next time should be 45. Not too bad.
Rick is a great salesman. He is very helpful. I am a repeat customer. He always tries to get what I want. He is also helpful with boxes for cleaning out the room or car.
Once repair on my Mazda 6 was complete the tech took it on a test drive and TOTALED my car when he pulled out in front of another vehicle!
They refuse to do a thing to help me. They won't return an email or phone call. They have turned it to their insurance of course...who is stonewalling and screwing us over because that what insurance companies do. I asked the dealership so very nicely to help me in buying a replacement with some extra discount since they totaled my car. The response from the manager Billy West that was ... Read More DealerRater - Sep 27, 2017
On day one the a.c. did not work or back latch. Was told just needed Freon. Which he did not even offer. Well turns out bad compressor. He said he would fix a.c. or latch. We fixed latch then guy said if air got fixed I needed to pay him directly cause it would come out of his pay and he had kids too. This was a lie. So finally I complained to his boss and it got fixed. I have had it 3 months and rear end has went out. Manager said being in for estimate and we ... Read More DealerRater - Dec 1, 2016
So, I took my new MX-5 Club Edition to Gray Epperson Mazda for its first recommended service, which included rotation of the tires, if you are familiar with the Club Edition it has dark grey wheels, well they service technician damaged the paint on three of the four wheels, needless to say this will be the last time I ever use this dealership, now I must pay a wheel professional to repaint my wheels..........
I purchased a 2015 Toyota Rav4 from this dealer back in November 2015. The salesman promised me floor mats, cargo mat, and extra keyless entry with purchase. When I picked up the vehicle I had the floor mats but no cargo mat or keyless entry. I have since called back and spoken to the salesman at least on 3 occasions, I even spoke with the sales manager last time. Every time I have called I am given the same story, "I will call you back". Well that call has never happened. I am completely satisfied with my vehicle purchase and didn'... Read More DealerRater - Mar 23, 2016
I had an amazing experience, very easy to deal with. I didn't feel like I was pushed into any decision and my opinion and thoughts were greatly valued.
Purchased a new 2016 Mazda CX5. The salesman I dealt with was David Elrod and he did a great job. He was able to answer all my questions and made the buying experience a pleasure.
In 2014 I bought a 2013 Fiat 500 Pop I had car less than a year.I took car back to dealer I left car with two sets of keys.They advised me to get my car off their lot.I do not recommend anyone getting a car here! Poor customer service.
Bought my GMC canyon here few weeks ago showed up at 8 pm bought truck and drove away at 9 pm awesome customer service in f these guys say something then they can and will do it highly recommended rick I think was his name is awesome. Full tank of gas and oil change came with the truck.
We purchased a 2013 Mazda 3. When they detailed the car they wiped all purpose cleaner all over the interior which WAS black, it ended up looking like a zebra. The cleaner bleached out everywhere he touched it. They would NOT fix the car, they had a "detailer" wipe some greasey, slimey stuff on it to try to undo the damage. They were rude, unapologetic, unwilling to make it right, said we did it. And would not replace the car or put a new interior in it. I finally called Ed Kirby in Chattanooga and explained what happened to Hank ... Read More DealerRater - Dec 18, 2013
Have bought three cars and sent 3 others but will not go back. Bought my last one here ever. Car tranny messed up the day after bought it and they won't fix it. Loyalty means nothing to this dealership.
I bought a 2012 VW Passat August 2013. The front of the car had a piece that had shift and about 3 dents around the car. I dropped the car off with Mike Cates which was my sales guy. He said it would be done n 2 days do I dropped the car off Wednesday morning a week after buying the car. He told me it would take 2 days to fix it but it ended up being a week long. I called constantly that week trying to see what was going on with my car but Cates would not answer my calls nor would ... Read More DealerRater - Sep 21, 2013
In June 2013, I traded my 2004 Chevy Trailblazer for a 2006 Nissan Pathfinder with the "dream team". At the time I honestly thought I was making a great decision simply because my Trailblazer had high miles and I was assured the Pathfinder was the better car and would be great. Even though it had 96k miles on it, it was still a better buy as so I thought! To my surprise, a month into the car, I started experiencing problems with my transmission. I actually talked to my salesperson and was told he would check with their service department and ... Read More DealerRater - Sep 21, 2013
I bought a used car, I was charged $5k more than the other dealers, I get that because off my bad credit lone rate was high but they ripped me price. I will never recommend any one to buy car fr them and tell every I know.
I would not buy a car or have this dealership work on any vehicle I own they sold me a car that was unsafe to drive !
Watch your paperwork!! they add in extra fees and states it was the Bank that added the fees. After talking to the Bank they had no clue what i was even talking about!!!! Very Dishonest
I am writing to you to make clear the injurious actions of a service
department to the Hyundai Motor Company and it's loyal customers.
Yesterday I called the local dealership about a Transmission Flush
Coupon. I called and asked many questions about the service procedure,
cost, fluids used and such. $149.99 coupon that said uses genuine
Hyundai specific fluid AT trans flush at Gray Epperson Dealer in
Cleveland TN. Called service and described car, engine, trans, required
fluid (SPH-IV) Was told that the coupon was good for the SPH-IV fluid.
Had her check on availability of fluid and call me ... Read More DealerRater - Mar 22, 2013
On our test drive, the car salesman opened the door to spit out his dip. The car salesmen smoke and the whole place smells like cigarette smoke. It took 2 hours to change my oil in my mazda 3. Just drive the short drive to Larry Hill.
My sales guy, Rick, and finance guy, Gary, were awesome to work with! They worked with me twice now and each purchase couldn't have gone better. I have read some other reviews about the service department, and I will say I also had some trouble getting serviced/called back by people in that department, but otherwise I would recommend Gray Epperson for sales. Thanks guys!
Well, it seems that this dealership has tried to cover their own faults by putting the blame on the customer. They were reported to the BBB and they replied to the complaint by saying that the father came in a "cussed" their employees and had to be restrained by some of the other customers that were standing around. All the father said was that it "looked like they didn't want any more of" his "business" (He has has bought two new cars since then - A Toyota Avalon and a Nissan Maxima).
If ... Read More DealerRater - Jun 10, 2011
My daughters car was in the shop at Grey Epperson Mazda for 3 months...there was an extended warranty on the car ..The Motor had to be replaced...We went and got the car this afternoon and they had given a quote of $1700...when we picked it up they said it was $2933.00...I had a fit...they said more things needed to be fixed on it by the time we got there...I had gotten in touch with Mazda several times before it was fixed and they kept saying the motors were on backorder. and then my daughter called atlanta and ... Read More DealerRater - Apr 1, 2011
